General discussion area for Micro car owners in Sri Lanka. User comments about Micro Customer Service, Common issues with Micro Panda, Fuel Consumption and solutions for Micro Panda.
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Monday, April 11, 2011
Post your comments about Micro Cars Sri Lanka Customer Service
Dear friends,
I would like to get your honest opinions and comments about the Customer Service of Micro Cars Company Sri Lanka.
Tell you the truth CAR performance are really good. Its a good car. But I cannot recommend the customer service they provided. Customer Service is really really bad.
I got my car 3weeks ago. To get my car i was went around and around. If you want to see the car call me. 077-318-3728
Priyantha, Car condition is superb! Actually you can see your self by visiting my photo entry. Just visit for a Micro branch and try a test drive. You'll love it. Please post your comments.
Im a new comer for this Page,i have a ordered micro Panda 1.0CC Last year month of 11 unfortunately sill pending the car, poor service, Let me konw the fuel con of this 1.0CC?,
Thank you for your comment. As I have blogged previously, I still couldn't do a long run. Once I’d be able to do so, I'll surely blog about it. But I'm not sure about 3rd service scenario. I just recently did the 1st service but I'll do put up a post once I do the third service.
It’s really hard to give you a guarantee that these cars are consuming this much of fuel because they are out approximately just 4 to 5 months in the market. I don't think anyone has done their 3rd service yet. As promised, I'll blog about it once I can get it confirmed.
hey Guys!! as i said on the other Blog the service i got was superb from the sales department...the vehicle was ready and i just had to sign few documents and my vehicle was handed over to me...but yet to experience from the vehicle services....i shall blog on that once i do my first service done. I had no problem in getting my vehicle. I guess because their is a huge demand for this vehicle their is a waiting list.!!! I first had a Alto. and I had lot of problems, from the vehicle to the customer service. I shall keep u all updated!!!
Yes guys. My final decision is i definitely go to the Panda on this month. Hope to update this blog with my one. i saw some more usable informations on this blog and thanks all . .
Hay Mr. Chathura Ekanayake. I checked your blog from the first post and the last post. this will really helpful for the New buyers of Micro Panda cars. Really usefull. I saw the videos you ve upload and they are really useful too.
Finally i thought to go to this car and this is great value for money. i gonna put my order on this month and sales people said it will be 2 or 3 months to reciew vehicles. may be because of too much Que on the waiting list.
also i posted asking about the modifications about the micro cars from their Facebook page. you can check it here : https://www.facebook.com/permalink.php?story_fbid=236109403069973&id=130118293723231
Dont know about after sales service. However, I have reserved a Panda few months back. The sales guy, Thushara, confidently said that the car will be delivered within 3 months. After 1 month, the sales person foned. Asked about payment type (cash, lease, loan). I said bank loan. After few days, he foned again and asked the same question. I replied with the same answer. This didnt stop there. He asked the same question from me 5 days.
After that, he started asking a different question. What is the bank, whether its BOC. I replied no its HSBC. After few days he again foned and asked whether its BOC.
LOL. This is how they work. The bank responded me refusing to work with those two sales guys, coz they submitted a single letter to the bank 8 times (unfortunate customer).
After two months, the same sales guy, Thushara, foned and said 10 days before they deliver the car, I can pay and he will call me again to arrange the payments. After couple of weeks, he foned and asked for some loan details. I provided (for this I had to get the loan approved).
Now, its been 3.5 months, the car is not yet delivered, and Thushara doesnt know when Micro can deliver the car.
I m sharing one of my friends suggestion, he experienced it, he says, CAR performance is good. and the customer service they are providing is awesome also. we always engaged in automobiles update news, reviews as well because me & my friend engage with automotive diagnostic equipment company.
Micro vehicles are ok considering the price. Because for the price, they offer a lot. But what makes people hate the entire brand is their customer service. Same bullshit excuses and lies. In the end, you have to wait 2+ months to get your car after making the full payment...what a joke of a company
Well, either you are a clown or worse...you are a salesman of Micro because Micro Service sucks. They are promoting Sri Lankan pride and all that but all they are doing is making us not want to go near a local product again...
Customer service is suck......I have no words to tell about their service, such freaks are there in micro. I have ordered a panda 4 months back and still they didn't delivered it to me and every day they are lying lying......Blady buggers.....!
This car is so bad ! Please don't buy it if your considering it ! After sales service is terrible ! Mainly the car has so many factory defaults ! Like the steering rack needs to be replaced after 8000 Kms, The radiator and condenser after 1000 KMs, Door Alignment ! there are so many defects. My car has only done 15000 Kms and it has already been taken to the factory around 10 times and there is a guy named Sumith who is " In Charge" of warranty stuff and I still haven't heard back from him since November last year regarding parts and replacements and NEVER answers his phone. When you call micro in Kelaniya you speak to 20 different people who keep transferring you around and ultimately some one just hangs up on you. Try calling again you have to go through the same procedure !
The service centre in Kandy is so Crap ! I currently need new break pads they dont have em in stock and need 2 weeks to get them down. They do not know jack about the panda ! I have to take it Kelaniya myself to get it checked !
My micro Panda Car was accident in last 05 weeks after this accident car buffer was a damaged but I ordered 3 weeks still i not get a buffer I don't no what a reason. This is a Sri Lanka Product but Not a Part in Sri Lanka. This Car's not accident a never days. It's a Strong What a do It's a our fault.
Tell you the truth CAR performance are really good. Its a good car. But I cannot recommend the customer service they provided. Customer Service is really really bad.
Customer service is suck......I have no words to tell about their service, such freaks are there in micro. I have ordered a panda 4 months back and still they didn't delivered it to me and every day they are lying lying......Blady buggers.....! If u can wait 6 or 7 months its ok . B4 u cant never get ur car.
My full payment also already done last year december 13 , but still not got it... Soooooooooooo sad .........!!!! 2day they said b4 25 january. Car is Good But Customer Service NOT Good , Not After sales services , b4 sales Also Very v ..v BAD.
Tell you the truth CAR performance are really good. Its a good car and CAR performance is good 1.0 cc city limits 14kml and out 15-16 . now after sales services also good . they provided good services for me in my first services. (they replaced all faulty parts in my car head light , frog light , cd player, tail light) . mr.nissanka (kelaniya) and mr. rustom (borella) they will give better services for u . But still new car delivery time is Not sure. every day they are lying lying......
micro panda cross veri cost car sock-absorber noise Rack-end noise it is running 8 -9 km per ltr The milege is only 850km but there are so many faults in this micra car. The customer care sucks that they says they will report the faults to Geely but doesn't do anything about it.
Can any one give me some comments on the SUV Korando, how is the vehicle and its performance, how is the fuel consumption and the also the interior, does it come with leather seating's or normal cloth type ,material....please give comments on the good's and bad's about the same..
I have ordered micro panda full option car on 19th Dec 2014 and still not get the vehicle. To get the details regarding that I have contact the Head Office Showroom contact person Mr. Ekanayake and he don’t know to talk to the customers. Does not know when Micro can deliver the car.
i ordered my car in 25/dec/2014. still not received. If I ask them, they always reply that next week i will get the car. can anybody tell me what's happening in micro.. will we get our car. Mr.chathura ekenayake.. please commend.. are you working in micro...????
6 months after placing the order still I have not got the chasis number even. Trying to get my advance money back. MICRO cheated us very badly. Advice thoroughly not to make any deals with this unreliable company.
6 months after placing the order still I have not got the chasis number even. Trying to get my advance money back. MICRO cheated us very badly. Advice thoroughly not to make any deals with this unreliable company.
Whatever you do, dont by a brand new car from Micro. Their customer services sucks to the core. I ordered my car 10 months ago and I got it recently. When I called them to ask about my car they wouldn't answer my calls so that I had to use my friends numbers to get held of these people. After finally getting my car they were forcing me to go with the Insurance they are providing so that they can get a cut from the commission. Soon after I called again to ask about the whereabouts of cars manual/book which is needed to get the revenue license. It again got delayed by 2 weeks and as before they were ignoring my phone calls. After the pain I went through, I really don't see the value of this car. And to be honest, the looks,features and the feels are the same as the first model that came out ages ago. So my next car will never be a Micro. I like the car, but the service is not worth it.
hi,
ReplyDeleteim just interested to buy Micro panda car. i need some honest opinion abt this car!
pls help me guys!
Tell you the truth CAR performance are really good. Its a good car. But I cannot recommend the customer service they provided. Customer Service is really really bad.
ReplyDeleteI got my car 3weeks ago. To get my car i was went around and around. If you want to see the car call me. 077-318-3728
Chathura,
ReplyDeleteHow is internal condition of the car?
They don't offer free maintain service. they only wash the car. don't even wash the underside of car. we have to pay for all the services.
ReplyDeletePriyantha, Car condition is superb! Actually you can see your self by visiting my photo entry. Just visit for a Micro branch and try a test drive. You'll love it. Please post your comments.
ReplyDeleteDear Chatura,
DeleteIm a new comer for this Page,i have a ordered micro Panda 1.0CC Last year month of 11 unfortunately sill pending the car, poor service, Let me konw the fuel con of this 1.0CC?,
Lasantha, please if you can share your experience other friends can get a idea. Thank you!
ReplyDeleteHey Amila!
ReplyDeleteThank you for your comment. As I have blogged previously, I still couldn't do a long run. Once I’d be able to do so, I'll surely blog about it. But I'm not sure about 3rd service scenario. I just recently did the 1st service but I'll do put up a post once I do the third service.
It’s really hard to give you a guarantee that these cars are consuming this much of fuel because they are out approximately just 4 to 5 months in the market. I don't think anyone has done their 3rd service yet. As promised, I'll blog about it once I can get it confirmed.
Thank you for your comment!
hey Guys!! as i said on the other Blog the service i got was superb from the sales department...the vehicle was ready and i just had to sign few documents and my vehicle was handed over to me...but yet to experience from the vehicle services....i shall blog on that once i do my first service done. I had no problem in getting my vehicle. I guess because their is a huge demand for this vehicle their is a waiting list.!!! I first had a Alto. and I had lot of problems, from the vehicle to the customer service. I shall keep u all updated!!!
ReplyDeleteYes guys. My final decision is i definitely go to the Panda on this month. Hope to update this blog with my one. i saw some more usable informations on this blog and thanks all . .
ReplyDeleteHay Mr. Chathura Ekanayake. I checked your blog from the first post and the last post. this will really helpful for the New buyers of Micro Panda cars. Really usefull. I saw the videos you ve upload and they are really useful too.
ReplyDeleteFinally i thought to go to this car and this is great value for money. i gonna put my order on this month and sales people said it will be 2 or 3 months to reciew vehicles. may be because of too much Que on the waiting list.
also i posted asking about the modifications about the micro cars from their Facebook page.
you can check it here : https://www.facebook.com/permalink.php?story_fbid=236109403069973&id=130118293723231
Thank you very much . .
hi..i booked a panda car today..lets see..they said it will take 3months ;_(..
ReplyDeleteThank you very much Chathura for your kind support....
ReplyDeleteIm interested in buying a Micro MX7.Can anybody help me with comments.
ReplyDeleteDont know about after sales service. However, I have reserved a Panda few months back. The sales guy, Thushara, confidently said that the car will be delivered within 3 months. After 1 month, the sales person foned. Asked about payment type (cash, lease, loan). I said bank loan. After few days, he foned again and asked the same question. I replied with the same answer. This didnt stop there. He asked the same question from me 5 days.
ReplyDeleteAfter that, he started asking a different question. What is the bank, whether its BOC. I replied no its HSBC. After few days he again foned and asked whether its BOC.
LOL. This is how they work. The bank responded me refusing to work with those two sales guys, coz they submitted a single letter to the bank 8 times (unfortunate customer).
After two months, the same sales guy, Thushara, foned and said 10 days before they deliver the car, I can pay and he will call me again to arrange the payments. After couple of weeks, he foned and asked for some loan details. I provided (for this I had to get the loan approved).
Now, its been 3.5 months, the car is not yet delivered, and Thushara doesnt know when Micro can deliver the car.
I have heard first time about this car but I think it is same as one in India.
ReplyDeleteThey are now using these cars instead of using Auto rickshaw.
自動車査定
I m sharing one of my friends suggestion, he experienced it, he says, CAR performance is good. and the customer service they are providing is awesome also. we always engaged in automobiles update news, reviews as well because me & my friend engage with automotive diagnostic equipment company.
ReplyDeleteMicro vehicles are ok considering the price. Because for the price, they offer a lot. But what makes people hate the entire brand is their customer service. Same bullshit excuses and lies. In the end, you have to wait 2+ months to get your car after making the full payment...what a joke of a company
Deletei think micro car is very comfortable to travel because its look is awesome.
ReplyDeleteCar Hauler
Micro Cars Sri Lanka Customer Service is reliable and customer service they are providing is awesome. AD100PRO
ReplyDeleteAre you from Sri Lanka?
DeleteWell, either you are a clown or worse...you are a salesman of Micro because Micro Service sucks. They are promoting Sri Lankan pride and all that but all they are doing is making us not want to go near a local product again...
DeleteCustomer service is suck......I have no words to tell about their service, such freaks are there in micro. I have ordered a panda 4 months back and still they didn't delivered it to me and every day they are lying lying......Blady buggers.....!
ReplyDeleteThis car is so bad ! Please don't buy it if your considering it ! After sales service is terrible ! Mainly the car has so many factory defaults ! Like the steering rack needs to be replaced after 8000 Kms, The radiator and condenser after 1000 KMs, Door Alignment ! there are so many defects. My car has only done 15000 Kms and it has already been taken to the factory around 10 times and there is a guy named Sumith who is " In Charge" of warranty stuff and I still haven't heard back from him since November last year regarding parts and replacements and NEVER answers his phone. When you call micro in Kelaniya you speak to 20 different people who keep transferring you around and ultimately some one just hangs up on you. Try calling again you have to go through the same procedure !
ReplyDeleteThe service centre in Kandy is so Crap ! I currently need new break pads they dont have em in stock and need 2 weeks to get them down. They do not know jack about the panda ! I have to take it Kelaniya myself to get it checked !
Call me if you have questions on 077 392 1151
P:S - My subaru impreza is better on fuel :)
My micro Panda Car was accident in last 05 weeks after this accident car buffer was a damaged but I ordered 3 weeks still i not get a buffer I don't no what a reason. This is a Sri Lanka Product but Not a Part in Sri Lanka. This Car's not accident a never days. It's a Strong What a do It's a our fault.
ReplyDeleteI ordered this car...before read above comments. Now i am thinking "GOD BLESS TO ME"
ReplyDeleteI want to by a trend car . how many mouth i have to wait waiting list
ReplyDeleteAwesome blog.
ReplyDeleteWhen you have some time then you can visits http://bigsight.org/nick_garulay and you can leave a comment here.
nice blog it is
ReplyDeleteLease a BMW
The Micro car services of sri Lanka and the facilities it provides can be known form here. Read all about it
ReplyDeletesingapore car rental
Tell you the truth CAR performance are really good. Its a good car. But I cannot recommend the customer service they provided. Customer Service is really really bad.
ReplyDeleteCustomer service is suck......I have no words to tell about their service, such freaks are there in micro. I have ordered a panda 4 months back and still they didn't delivered it to me and every day they are lying lying......Blady buggers.....!
If u can wait 6 or 7 months its ok . B4 u cant never get ur car.
My full payment also already done last year december 13 , but still not got it... Soooooooooooo sad .........!!!! 2day they said
b4 25 january. Car is Good But Customer Service NOT Good , Not After sales services , b4 sales Also Very v ..v BAD.
That sounds great. Thanks for sharing the details here.
ReplyDeleteHotel Booking London
Hey guys i am going to order a new Panda L 1.0 model.
ReplyDeleteIs it good than previous version. Need comments guys...
Tell you the truth CAR performance are really good. Its a good car and CAR performance is good 1.0 cc city limits 14kml and out 15-16 . now after sales services also good . they provided good services for me in my first services. (they replaced all faulty parts in my car head light , frog light , cd player, tail light) . mr.nissanka (kelaniya) and mr. rustom (borella) they will give better services for u . But still new car delivery time is Not sure.
Deleteevery day they are lying lying......
Hi Ranjan,
DeleteHow is your car performance right now ?
micro panda cross veri cost car sock-absorber noise
ReplyDeleteRack-end noise
it is running 8 -9 km per ltr
The milege is only 850km but there are so many faults in this micra car. The customer care sucks that they says they will report the faults to Geely but doesn't do anything about it.
Guys, I'm planning to buy micro panda cross car. but lot of my friends are told me don't buy it becoz it's having lot of faults. need your help
ReplyDeleteThis car is so bad
DeleteWhat about mx7 mark 2?
ReplyDeletewhat about micro korando?
ReplyDeleteI'm planning to buy micro panda cross car. whats the current status for this car ? any faults ? can i buy ?
ReplyDeleteHello There.
ReplyDeleteCan any one give me some comments on the SUV Korando, how is the vehicle and its performance, how is the fuel consumption and the also the interior, does it come with leather seating's or normal cloth type ,material....please give comments on the good's and bad's about the same..
new car delivery time is Not sure.
ReplyDeleteevery day they are lying lying......
delivery period 1 to 6 month
I have ordered micro panda full option car on 19th Dec 2014 and still not get the vehicle.
ReplyDeleteTo get the details regarding that I have contact the Head Office Showroom contact person Mr. Ekanayake and he don’t know to talk to the customers. Does not know when Micro can deliver the car.
Hi All,
ReplyDeleteI'm interested in buying a Panda 1000cc car and I would like to know the actual fuel consumption. Is it worth buying ? Please advice
Thanks,
Randika
මම 2014 /12 / 15 මගේ PANDA රථය ඇනුවුම් කලා තවමත් මගේ රථය ගැන තොරතුරක් නැත අසන්නන්ට කෙනෙක්ද්ද නැත මහනුවර ප්රදර්ශනාගාරයෙන් තමා ඇනවුම් කලේ සන්ජීව හීන්දෙනිය කියන්නේ නුවර ප්රදර්ශනාගාරයේ ඉන්න ලොකුම බොරු කාරයා පෙබරවාරි මාසේ කාර් එක දෙනවා කියල පොරොන්දු උනා අදටත් තවම රථය ලැබී නැහ කාර් 2000ක් නිෂ්පාදනයේ පවතින බැවින් ප්රමාද වීම සිදුවෙන බව සැමවිටම පවසනවා කොපමණ උසස් නිෂ්පාදනයක් උනත් පාරිබෝගික සේවය අන්තිමය
ReplyDeleteදුරකථන අංක කොච්චර තිබුනත් සේවා අංශයේ අංකය පමණක් ක්රියා කරයි (077) 314 2827 ජාකොබ් මෙම අංකයට පසුගිය මස 5 තුල එක දිනයකදීවත් ඇමතුම් සම්බන්ද කරගැනීමට හැකියාවක් නොමැත මයික්රෝ ආයතනය බෝල පාස් කිරීමේ නියාය මනාවට පුරුදු පුහුණු කල සේවකයන් පිරිසක් සිටින වංචාකාරී සමාගමකි
i ordered my car in 25/dec/2014. still not received. If I ask them, they always reply that next week i will get the car. can anybody tell me what's happening in micro.. will we get our car. Mr.chathura ekenayake.. please commend.. are you working in micro...????
ReplyDeleteI GOT THE CAR EXACTLY 6 MONTHS. 25/6/2015
ReplyDeletemy panda car audio and USB is not working i have complain to their but not any responding now two months ago
ReplyDeleteHow is the MICRO Rexton (assembled here), compared to the Korean built one imported by Ideal Motors???
ReplyDeleteAccording to what I found out, the Ideal Motors one, the base model with fabric seats, is 7.8 million.
The same one *base model) assembled in Sri Lanka from MICRO is 6.35 million.
Nealy 1.5 mil difference. So, it's quite good the difference. But is there a "catch"???
Anybody has any experience in this one???
How is the MICRO Rexton (assembled here), compared to the Korean built one imported by Ideal Motors???
ReplyDeleteAccording to what I found out, the Ideal Motors one, the base model with fabric seats, is 7.8 million.
The same one *base model) assembled in Sri Lanka from MICRO is 6.35 million.
Nealy 1.5 mil difference. So, it's quite good the difference. But is there a "catch"???
Anybody has any experience in this one???
6 months after placing the order still I have not got the chasis number even. Trying to get my advance money back. MICRO cheated us very badly. Advice thoroughly not to make any deals with this unreliable company.
ReplyDelete6 months after placing the order still I have not got the chasis number even. Trying to get my advance money back. MICRO cheated us very badly. Advice thoroughly not to make any deals with this unreliable company.
ReplyDeleteI'm Planing Buy a Panda 1.0 Brand New Car as Please Tell me How this car option and fuel consumption
ReplyDeleteLasantha Kasun....Plan kara kara in nathuwa danma gihin order karapan... thawath late wenawa kiyanne moda wadak...anika 1.0 dan enne na..enne 1.3
ReplyDeleteWhatever you do, dont by a brand new car from Micro. Their customer services sucks to the core. I ordered my car 10 months ago and I got it recently. When I called them to ask about my car they wouldn't answer my calls so that I had to use my friends numbers to get held of these people. After finally getting my car they were forcing me to go with the Insurance they are providing so that they can get a cut from the commission. Soon after I called again to ask about the whereabouts of cars manual/book which is needed to get the revenue license. It again got delayed by 2 weeks and as before they were ignoring my phone calls. After the pain I went through, I really don't see the value of this car. And to be honest, the looks,features and the feels are the same as the first model that came out ages ago. So my next car will never be a Micro. I like the car, but the service is not worth it.
ReplyDelete